Contact
Start with the answer closest to your problem. If it does not sort things out, the email address below reaches a person.
An order
It depends on whether you have started the download or opened the material, and on whether something is faulty. The refunds page gives the full answer. If you need to ask, include your order number and the address you bought with.
A missing file
Sign in and open your downloads; you do not need the original email to get the file again. If it is there but will not open, email us with the file name and the device you are using.
Your account
Use delete your account while signed in. The page tells you what will be removed and what has to be kept before you confirm anything. If you cannot sign in, reset your password first.
A Library Card
Go to manage your Library Card to cancel it yourself. Read the refund terms first if the payment itself is the problem.
Still need to write?
There is no contact form. A form that quietly goes nowhere is worse than no form at all, so this address is read by a person. A reply can take a few days, but everything gets read.
If it is about something you bought, send the order number — it looks like and it is at the top of your receipt — along with the address you bought with. That is usually enough to sort it out in one reply rather than three.
If a download will not open, tell us which file and which device. If you cannot get into your account, say which address you are trying, and do not send us your password. We will never ask for it, and neither will anybody legitimately writing to you as us.
What we keep and why is set out on the privacy page. If you want a copy of your data, or want it erased, email the address above and say so plainly — you do not need to cite any legislation at us to be taken seriously.
Affection Library is written by two people. Sales are made by Profectify LLC, 256 Chapman Road STE 105-4, Newark, Delaware 19702, USA, which is the entity named on your receipt and in the terms.
